❓ Frequently Asked Questions
Answers to every question you have about 23bd
From live casino to cricket betting, mobile use to withdrawals — you will find detailed and straightforward answers to everything right here.
Before you get started
Why should you read this FAQ?
After joining 23bd, many players have questions about live dealer tables, cricket betting markets, using the site on mobile, and withdrawing money via bKash or Nagad. The most frequently asked questions have been organized into four categories below so you can quickly find the information you need. If anything is still unclear, reach out to us via 24/7 live chat or email.
Questions by topic
All answers in one place
Live dealer games
Roulette is a wheel-based game where a ball rolls into one of the numbered slots from 0 to 36. You can place bets on a specific number, a color (red or black), odd or even, or a range of numbers. In live dealer roulette, a real dealer spins the wheel on camera, making the experience feel just like a real casino. 23bd's live tables also offer a chat feature in Bengali.
Slot games are software-based and played solo. In live dealer games, a trained dealer runs the game through a live video stream and multiple players share the same table. The atmosphere is much like a local casino, except you are playing from home. Tables from top providers like Evolution Gaming and Ezugi are available at 23bd.
Baccarat is actually a very simple game. You only need to place a bet on one of three outcomes: Player wins, Banker wins, or Tie. The dealer follows the rules for dealing cards and drawing a third card — you do not need to calculate any of that yourself. For new players, baccarat is often considered the easiest live casino game to get started with.
23bd's live dealer tables are set up with players of different budgets in mind. There are both low-limit tables for smaller budgets and high-limit tables for experienced players. The specific limits for each table are shown clearly in the info panel for that table in the game lobby, so you can choose your preferred limit before sitting down.
Yes, 23bd's live casino is fully mobile-friendly. You can enjoy the live stream from the browser on any modern Android or iOS smartphone. Use a stable internet connection to keep the video quality good — Wi-Fi or 4G/5G works best. You can play directly from the site without downloading a separate app.
BPL & international matches
In an accumulator (or acca) bet, you combine the results of multiple events on a single slip. The odds of each outcome are multiplied together to create the total odds, so the reward can be very large if you win. However, if even one result is wrong, you lose the entire bet. Both the risk and the reward are higher — so choose your events carefully.
Popular cricket markets at 23bd include match winner, toss winner, method of first wicket, top run scorer, runs in a specific over (such as total runs in the first 6 overs), series winner, and handicap betting. Additional special markets are added for tournaments like BPL and the T20 World Cup.
Decimal odds represent the total amount you get back for every ৳1 wagered, including your original stake. For example, odds of 2.50 on a ৳100 bet return ৳250 in total — meaning a profit of ৳150. Odds of 1.50 on a ৳100 bet return ৳150 in total, a profit of ৳50. The higher the odds, the bigger the reward — but the chance of winning is comparatively lower.
Yes, 23bd offers live in-play betting. Even after a match starts, odds update in real time and you can place bets at any point in the game. Particularly popular in-play markets include runs in the next over, next wicket, and current partnership. Making quick decisions is important here.
The core process is the same — both use the same market and odds format. However, BPL tends to have more team-based markets, while international tournaments like the ICC or T20 World Cup offer special markets for national teams. For matches like Bangladesh vs India, multiple special markets are opened, for example.
Mobile use
In many cases, accumulated old cache files cause pages to load slowly or display an outdated version. Go to your browser settings and select "Clear Browsing Data" or "Clear Cache and Cookies." Then reload the page fresh. If that does not resolve the issue, check your internet connection or contact us via live chat.
On Android in the Chrome browser, open 23bd.lat, tap the three-dot menu in the top right, and select "Add to Home Screen." On iPhone in Safari, tap the share icon and choose "Add to Home Screen." After that, you can access the site directly by tapping the icon just like an app.
Yes, 23bd's website is fully mobile responsive. Slots, live casino, cricket betting — all sections are accessible from your phone's browser. No separate app needs to be installed. You can use any modern browser such as Chrome, Firefox, or Safari. For the best experience, keep your browser updated to the latest version.
If the connection drops, your account balance remains safe. In slot games, the result of a spin is saved on the server in most cases, so you will see the result once you reconnect. If you have an active bet at a live dealer table, the round completes normally. If you have an issue, let us know immediately via live chat — the support team will assist you.
Money withdrawal
At 23bd, withdrawal requests are generally processed in just 5 to 30 minutes. Funds sent to bKash, Nagad, Rocket, or Upay arrive the fastest. Bank transfers may take slightly longer due to the bank's own processing. Having your verification completed in advance makes the process even smoother.
The minimum withdrawal amount at 23bd is ৳500. This limit is the same for all methods — bKash, Nagad, Rocket, Upay, and bank transfer. As long as your account balance is ৳500 or more, you can submit a withdrawal request at any time.
Yes, for security reasons withdrawals must always be made to a payment account registered in your own name. Direct withdrawals to third-party wallets are not accepted. This helps ensure the safety of your funds and keeps the account verification process accurate. Please also use an account in the same name when making deposits.
If your withdrawal is in a pending state, first wait 30 minutes. If the status still has not changed after that, contact our support team via live chat — providing the request reference number and payment method details will help resolve the issue faster. Sometimes the process is temporarily held up if account verification is still incomplete.
For the welcome bonus, a wagering requirement of 10 times the bonus amount must be met. For example, if you receive a ৳1,500 bonus, you will need to place a total of ৳15,000 in bets before withdrawing — this calculation applies only to the bonus portion, not the deposited amount. Once the requirement is fulfilled, winnings from the bonus can be withdrawn normally.
Have more questions? We are always ready
The 23bd support team is by your side 24 hours a day, 7 days a week in both Bengali and English. Come to live chat to talk directly, or send us an email.