Your right to responsible gaming is protected
23bd believes that playing for fun should be the main goal. Our tools and guidelines help keep you safe, in control, and happy.
Playing at 23bd means safe entertainment
23bd always believes that gambling or betting should be an entertaining activity — not a source of financial pressure or emotional distress. We are committed to creating a safe, transparent, and responsible environment for players in Bangladesh.
On this page you will learn how to set your playing limits, take a break when needed, and where to get help if a problem arises. Responsible gaming is not a sign of weakness — it is the mark of an aware player.
On our platform you can change your account settings, set deposit limits, or take a temporary break at any time. Our 24/7 support team is always by your side.
Recognise the warning signs
If any of the following applies to you, seek help today:
- Placing larger bets to recover losses
- Continuing to play to win back money you have lost
- Prioritising betting over family or work
- Hiding the amount you play from others
- Borrowing money beyond your budget to place bets
- Finding it hard to stop playing
Features for responsible gaming
23bd gives you full control over your own play. Use these tools to keep your gaming healthy and enjoyable.
Set a Deposit Limit
Decide in advance how much you will deposit each day, week, or month. Once a limit is set, you cannot go beyond your budget. Choose a limit that suits you, starting from a minimum deposit of ৳500.
Session Limits & Time-Out
Playing for long stretches without a break can be harmful to your mental health. Use our time-out feature to take a break ranging from 24 hours up to several weeks. Your account will be inactive during the break.
Self-Exclusion
If you feel that keeping your play under control is becoming difficult, use the self-exclusion option. This allows you to keep yourself away from the platform for an extended period — several months or permanently.
Loss Limit
Your play stops automatically once you have lost a set amount. Keeping a loss limit in place removes the risk of losing too much money in a single day or session. It is an effective way to stay budget-aware.
24/7 Support Service
For any issue, our support team is always ready to help in both Bengali and English via live chat. You can also reach us by email at [email protected]. Do not hide a problem — we are here to help.
Account Verification
Age is verified when opening an account at 23bd. No one under 21 is permitted to use our platform. This rule is strictly applied to protect minors.
10 simple ways to stay safe
- 1 Set a budget before you start playing and stick to it strictly.
- 2 Do not treat betting as a source of income — it is entertainment only.
- 3 Avoid placing larger bets out of anger or frustration after a loss.
- 4 Never bet with borrowed money or someone else's money.
- 5 Take regular breaks. Avoid playing for long stretches at a time.
- 6 Spend time with family and friends — do not make gaming your only form of entertainment.
- 7 Stay away from betting if you are under the influence of alcohol or under mental stress.
- 8 Set a winning target and end your session once you reach it.
- 9 Review your playing history and transactions regularly.
- 10 If something feels wrong, do not wait — talk to our support team.
When you need help, we are here
23bd Support Team
Our team is always ready for any question or issue related to responsible gaming. Your conversation will be kept confidential.
Please remember
Gaming is permitted for players aged 21 and above only. If someone you know is betting in an uncontrolled way, encourage them to seek support. 23bd's self-exclusion and deposit limit tools are available free of charge at any time.
What is gambling addiction and how to deal with it
Gambling or betting addiction is a mental health condition that can affect anyone. It is not a weakness of willpower — it is a complex condition related to the brain's reward system. With timely support, it is possible to fully recover.
Stages of problematic gaming
Addiction typically develops gradually. It often starts as entertainment, then more time and money are spent chasing the excitement of wins and losses. Eventually, the urge to recover lost money leads a person to go beyond reasonable limits. Recognising these stages and staying alert from the beginning is very important.
How self-exclusion works at 23bd
If you find yourself playing in a harmful way, apply for self-exclusion via live chat or by emailing [email protected]. Our team will promptly suspend your account for the chosen period. During this time, no login, deposit, or betting will be possible.
What family members can do
If you think a family member is betting in an uncontrolled way, speak to them sincerely rather than blaming them. Help them acknowledge the problem and advise them to seek professional support. It is also possible to apply for self-exclusion on behalf of a third party at 23bd. Contact us.
Protection of minors
23bd strictly follows a 21+ age policy. Age is confirmed during account registration and verification. If there are younger members in your household, use password protection on your device and do not share your account details. Creating or using an account on behalf of a minor is strictly prohibited.
Questions about responsible gaming
Play safely and enjoy the experience
Enjoy 23bd's wide game collection, live casino, and sports betting — fully responsibly. Our tools and support are always by your side.