23bd's Privacy Policy
Your personal information is of the utmost importance to us — this page clearly explains how 23bd collects, uses, and protects your data.
Our commitment to protecting your privacy
23bd is a trusted online casino and sports betting platform in Bangladesh. We believe that respecting every user's right to privacy is one of our primary responsibilities. This privacy policy provides a detailed explanation of what information is collected about you when you use our platform, how it is processed, and how it is kept secure.
This policy applies to 23bd's website, mobile version, and all related services. By registering on or continuing to use our platform, you are considered to have given your consent to the terms of this policy.
Important: We never sell your personal information to third parties. Your data is used solely to ensure uninterrupted service on the platform.
The information we collect
23bd collects only the information necessary to serve you properly and to ensure the security of the platform. The different types of information are described below:
1.1 Personal identification information
We collect the information you provide when creating an account:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Any other identification information you provide
1.2 Financial information
For deposit and withdrawal transactions, we may collect the following financial information:
- bKash, Nagad, Rocket, Upay account numbers (partial — full numbers are never stored)
- Bank account details (where applicable)
- Transaction history and amounts
1.3 Technical and user-behaviour information
Some technical information is collected automatically while you use the platform:
- IP address and device type
- Browser version and operating system
- Date, time, and duration of platform access
- Pages visited and click patterns
- Cookie and session data
How we use your information
23bd uses the information you provide only for the following legitimate purposes. We do not use your information in any unreasonable or unauthorised way:
2.1 Account management and service delivery
- Creating, verifying, and keeping your account active
- Processing transactions — deposits and withdrawals
- Storing gaming history and managing bonuses
- Providing VIP programme benefits
- Resolving your issues through customer support
2.2 Security and fraud prevention
- Detecting unauthorised access to accounts
- Identifying suspicious transactions or fraudulent activity
- Managing anti-money laundering (AML) and Know Your Customer (KYC) processes
- Ensuring platform integrity and fair play
2.3 Communication and information
- Sending important account-related notifications
- Providing information about changes to terms of service or policies
- Sharing promotional offers and updates with your permission
2.4 Platform improvement
- Analysing and improving the user experience
- Planning new features and services
- Diagnosing and resolving technical issues
Use of cookies and similar technologies
The 23bd platform uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve the platform's functionality.
3.1 Types of cookies
- Essential cookies: These are necessary to maintain login sessions and ensure basic functionality.
- Functional cookies: Used to remember your preferences such as language selection and display settings.
- Analytics cookies: Used to monitor user behaviour and improve the service.
- Security cookies: Help prevent fraud and unauthorised access.
You can manage cookies from your browser settings. However, disabling essential cookies may limit some of the platform's functionality.
Information sharing with third parties
23bd never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service provider partners
We work with selected third-party service providers for payment processing, identity verification, and technical infrastructure maintenance. These partners can access only the limited information needed for their designated tasks and are contractually bound to comply with our privacy standards.
4.2 Legal obligations
Where disclosure of information is required as part of a court order, directive from a statutory authority, or legal process, 23bd may provide the necessary information in compliance with applicable law.
4.3 Fraud and crime prevention
Information may be shared with relevant authorities where required for investigations into financial crime, money laundering, or fraudulent activity.
Outside the circumstances described above, 23bd does not provide your information to any third party without your explicit written consent.
Data security measures
23bd has put in place industry-standard technical and organisational measures to keep your information secure.
5.1 Technical security
- SSL encryption — every data transmission is carried out over encrypted channels
- Advanced encryption methods applied to stored data
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-Factor Authentication (Two-Factor Authentication) facility
5.2 Organisational security
- Only authorised personnel can access the relevant information
- All staff receive regular training on data protection
- Strict internal data protection policies are in force
In the event of any security breach, we will notify affected users as quickly as possible and take the necessary steps to bring the situation under control.
Data retention period
23bd retains your information only for as long as is necessary to provide the service or to comply with legal obligations.
- Active accounts: All account information is retained for as long as your account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, or dispute-resolution purposes.
- Financial transaction data: Retained for an extended period in accordance with financial regulatory requirements.
- Log files: Generally deleted automatically after a set period.
Once the legal retention period has ended, we delete or anonymise your personal information by secure means.
Your rights
As a user of the 23bd platform, you have the following rights regarding your own information:
7.1 Right to access information
You may request a copy of the information we hold about you at any time. 23bd will provide this information within a reasonable period.
7.2 Right to correct information
If any of your information is inaccurate or incomplete, you may request a correction. This can be done through your account settings or by contacting our support team.
7.3 Right to delete information
In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate business purposes.
7.4 Right to withdraw from marketing communications
You may request to stop receiving promotional communications at any time. This can be done through your account settings or by informing our support team.
To exercise any of the rights above, please contact our support team. We will process your request as quickly as possible.
Protection of minors
23bd is an adults-only platform. Use of this service is strictly prohibited for anyone under the age of 21. We do not knowingly collect information from anyone under the age of 21.
Age verification is an important part of our identity verification process. If we confirm that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
Changes and updates to the policy
23bd reserves the right to review and update this privacy policy as needed. Amendments to this policy may be made as a result of service improvements, changes in legal obligations, or business changes.
If any significant changes are made, we will notify you via your registered email or through a notification on the platform. Continuing to use the platform after the updated policy takes effect will be considered as your acceptance of the new policy.
The latest version will always be available on this page. Please note the "Last updated" date shown at the top of the policy.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, the 23bd support team is ready to help you.
Your privacy is our priority. At 23bd, you can enjoy playing in a completely safe and reliable environment.
Experience Safe Play at 23bd
Your information is secure — log in now and enjoy the best gaming experience.
23bd Login